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Free shippingon orders over £75
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Understanding Britain's countryside...

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Shipping & Returns

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email sales@countryoutdoorclothing.co.uk to request a refund and we will assign you a tracking NO#.

2. Mail your returned item to:

Countryways
19/21 Albert street
Newton Stewart
Wigtownshire
DG8 6EF

3. Include in your package a signed letter stating the reason for your return and the original receipt.



Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.



Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.



Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.






Shipping Policy



Turnaround

Content Required



Carriers

We use the following carriers to deliver our orders:

  • Royalmail
  • Parcelforce



Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.



Same Day Dispatch

If you place an order before midday on a weekday and the item is in stock we will despatch your order that same day. Other orders are despatched on the next working day or asap but we will keep you informed. Orders will be despatched Mon-Fri, excluding bank holidays.



Free Delivery

We provide a FREE UK delivery service within certain areas if you spend £75 or more. Please see the excluded areas below:

*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man, as covered by the following postcode areas. Available options will be shown during checkout. AB37-38, AB54-56, BT, FK17-21, GY, HS, IM, IV1-63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, TR21-25, ZE
We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.
If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.



Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.






Payment Policy



Accepted Methods of Payment

  • Credit Card (Visa, Master Card,)
  • Check/Money Order
  • Paypal



Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.



Mailing Address For Check/Money Order

Countryways
19/21 Albert street
Newton Stewart
Wigtownshire
DG8 6EF